Submitted by lucerok on January 9, 2008

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Conflict Resolution Strategies

Sustaining high performance teamwork over time is a challenge. Team viability and effectiveness depends on its ability to adapt its task management strategies in resolving conflicts when faced with differences between old ways of doing things and new performance expectations (Arrow, McGrath, &Berdahl, 2000; Okhuysen & Eisenhardt, 2002; Poole, Siebold, & McPhee, 1996; Vancouver, 2000). When society hears the word conflict it usually brings to mind something destructive, but when we talk about conflict in the context of team dynamics it can be constructive as well as destructive. Team conflict is a natural dynamic that exists in any organization, group, or gathering. It is unavoidable...

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