Gap Analysis: Golbal Communication
Gap Analysis: Global Communications
For all the success that Global Communication (GC) initially experienced, now the telecommunications industry due to amazing and new technologies, offers GC new chalenges in remaining profitable and holding an increasing stock value. Surprisingly GC opted to outsource, which in return caused unexpected layoffs and wages cuts. It appears that GC's upper management lacks in emotional intelligence, and lacks in organized communication and commitment – that is commitment and communication and emotional intelligence as it originally characterized GC's employee valuation. The quick outsourcing decision to save the company profits will cause loss in the employee loyalty. In turn, publicly the Union will attack and how will this effect GC's longevity?
Situation Analysis
Issue and Opportunity Identification
The telemarketing company, Global Communications (GC), built their success from developing their company's competitive motto of employee loyalty. Yet, due to recent emulsion of profitability pressure, as reflected, for example, in GC's greater than half, loss in public stock value, their solution rather suddenly arose from outsourcing. New technologies in telecommunications, in a sense, filter out companies that lack adaptability. But as successful telecommunication companies sprout with exciting new features, as GC will soon experience, negotiations with employee unions to developing a win-win result to counteract profit-loss by outsourcing, must provide fairness to repay the efforts loyal employees invested to originally make GC a successful investment source.
Stakeholder Perspectives/Ethical Dilemmas
Though attempting to save their profitability, GC caused negotiation problems by planting unprecedented outsourcing. But GC did this outsourcing by lacking in reputable connexion according to the standards that the Technologies Workers Union, that is the workers union...
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