Hr Managing Cultural Diversity Essay
MODULE TITLE: MANAGING CULTURAL DIVERSITY.
ESSAY ON: Addressing the strategy to gain a competitive advantage
through managing cultural diversity within a service sector
organisation
INTRODUCTION
The author will address strategies to gain competitive advantage
through managing cultural heritage sites in the tourism environment.
The assignment consists of studying the need for a new approach to
the management of cultural diversity within the spa environment.
People all over the world, are visiting heritage sites, whether they
are in UK or abroad. a natnial heritage site can bring in all
different nationality, from the Weston world.
Surridge (2000:p.7) states "If people are managed effectively they
are likely to make a major, positive contribution to the
organisation". "If managed badly they are likely to resist change,
have low productivity produce poor quality work and deliver
inadequate customer service". In a globalizing economy companies
recognized potential benefits of a multicultural workforce and tried
to create more inclusive work environments, However Cox (2001:p.1)
(Cited in journal of ethics (2005)) states that "organizations have
been disappointed with the results they have achieved in their
efforts to meet the diversity challenge. Many organizations have
not yet developed the systems and structures needed to maximise the
potential of a diverse workplace.
It is the manager's responsibility to diagnose and create system
interventions that support anti- racist, gender, fair, and
multicultural working environment.
MAIN BODY
To be successful in managing cultural diversity within an
organisation a manager has to get the best out of their employees.
Individual and organizational success...
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