Interclean Problem Solution
Running head: PROBLEM SOLUTION: INTERCLEAN, INC.
Problem Solution: InterClean, Inc.
University of Phoenix
MBA 530
Professor Susan Stevens
November 3, 2007
Problem Solution: InterClean, Inc.
InterClean, Inc. ("company") has been a leader in the industrial cleaning and sanitation industry. The company is facing a new challenge as they enter a new strategy and new market. They have always been able to fill gaps and sell products in certain areas, but as they move towards a full solution provider they will encounter a new internal need as far as personnel. The company must be designed to serve as a guide in finding a company that is successful with the best products and services that can cut through grime and kill germs. Due to customer preference, David Spencer, current CEO and President of InterClean are determined to expand the company into the new market despite any risks.
This new endeavor will propose new solutions and services model that will offer a "full range of service packages tailored to the customers need. The company recently acquired Envirotech with the vision of creating a new market in providing a complete solution to the customer. This change and acquisition has created some communication, training, and recruiting issues. With Envirotech expertise and InterClean resources, InterClean expect to reach their sales goal for the next year, which should increase profitability by 40 percent.
Using the 9-step problem-based learning model Template provided by University of Phoenix, this paper will identify the issues and opportunity faced by InterClean Inc, explain the perspectives and ethical dilemmas faced by the stakeholders, and the company's end-state vision. Finally, an implementation plan will be recommended for the company and the results will be evaluated using the metrics and target indicators. This paper will also give a detailed analysis...
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