Submitted by rick on April 15, 2008

• Category: Business
• Words: 2082
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Intersect Investments

Gap Analysis: Intersect Investments
Since September 11, 2001 Intersect Investments has survived the volatility, chaotic, and constant state of flux of the financial industry. However, like most financial firms, Intersect Investments is struggling to keep their client’s trust and Wall Street’s credibility. Intersect’s Chief Executive Officer (CEO) Frank Jeffers has been with the company for over 25 years and now recognizes that radical organizational change is needed to maintain their survival in the financial industry. This will require organizational commitment from employees, launch of new products and services, customer satisfaction, customer loyalty, and the development...

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