Quality Management & Productivity
Quality Management and Productivity Simulation
MGT/449 Quality Management and Productivity
Dr. Steve Mohan
University of Phoenix
March 27, 2006
1. What steps would Seguro take to implement a TQ process?
a. First Seguro needs to identify the key problem area(s). In this simulation, the key problem area is stamping.
b. Using the cause and effect diagram, Seguro must identify the factors that could be the cause of the defects. In the simulation, the probable causes of the defects are tonnage and sheet metal thickness.
c. Seguro must then decide whether to drop or retain supplier C. If retaining C, rehabilitation strategies need to be suggested. If dropping C, an alternative source of supplies must be identified. In this situation, the choice was made to retain supplier C. The available development strategies were then prioritized 1 through 5. 1) Station personnel with supplier, 2) increase quality counts at supplier end, 3) JIT manufacturing, 4) increase business commitment, 5) supplier training and certification.
d. Finally, Seguro must identify and implement a set of strategies for a total quality culture within the company that will be widely accepted. For the simulation, the best choices available were create problem-solving work groups, delegate authority to employees, and develop a comprehensive quality policy.
2. What is the difference between reorganization and reengineering?
a. Reorganization, when pertaining to a business, is the "thorough physical or financial restructuring of a business or organization" (Encarta, 2005).
b. Reengineering is "the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance such as cost, quality, service and speed" (BPR Training, n.d.).
References
BPR Training. (n.d.). Reengineering. Retrieved March 25, 2006, from...
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