Verizon Synopsis
Verizon is one of America's top telecommunications providers. The field of telecommunications is an ever changing field and in order to keep up with the competition, Verizon has worked around its national unionized status to globally expand. Verizon has had multiple mergers in the past several years and has managed to develop subsidiaries with the Verizon name in other countries (Braunstein, 2002).
Company Response
Verizon has developed Verizon Data Services India ("VDSI"), an integral part of the IT global delivery teams across all IT portfolios. VDSI is responsible for enabling Verizon to be a world-class, quality delivery organization focused on IT objectives in both strategic programs, as well as, ongoing lifecycle support for the IT systems. VDSI has a United States office base in Tampa, Florida and the offshore counterpart in India. Due to the time differences, the India based office allows Verizon to have a 24 hour development shop (Verizon, 2004). With Verizon being able to accommodate call center inquiries 24 hours a day, they now have the man power to accomplish the necessary tasks to keep them competitive. This allows employees to continue the work and deliver the technology in order to be the winner of market share.
Outcomes
The Verizon Executive White Paper reports that Verizon has measured up to its competitors that have gone global. Stakeholders are conformed to the company stock prices maintaining its 52 week range 38.19 29.94 (Brown, 2006). Stocks have not drastically decreased but non-union employees have suffered with management pension plans and educational benefits have been taken away (Brown, 2006). Verizon sees outsourcing IT as a benefit that has allowed the company to identify opportunities to improve operations and support, increase productivity, reduce expenditures, gain access to emerging technologies and strengthen their competitive market position. Verizon feels that they have met their goals...
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