Submitted by hwinfrey1 on December 23, 2007
Introduction
What is Communication?
There are five essential questions to ask about our communication:
1. Why am I communicating? What purpose?
2. Who will receive my message? What do I know about them?
3. Where will they be when they get my message? When?
4. What do I want to say? What do they need to know?
5. How shall I communicate? Write; phone; personally?
For effective communication there are six Cs:
Clear•
Concise•
Courteous•
Constructive•
Correct•
Complete•
The principles of good communication
The basic purpose of communication is always one or more...
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