Submitted by NRN112516 on February 19, 2008

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Quality Management &Amp;Amp; Productivity

Quality Management and Productivity Simulation
MGT/449 Quality Management and Productivity
Dr. Steve Mohan
University of Phoenix
March 27, 2006

1. What steps would Seguro take to implement a TQ process?
a. First Seguro needs to identify the key problem area(s). In this simulation, the key problem area is stamping.
b. Using the cause and effect diagram, Seguro must identify the factors that could be the cause of the defects. In the simulation, the probable causes of the defects are tonnage and sheet metal thickness.
c. Seguro must then decide whether to drop or retain supplier C. If retaining C, rehabilitation strategies...

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