Submitted by DIMPLESDELIGHT on February 24, 2008

• Category: Business
• Words: 2824
• Pages: 12
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Riordan Problem Solution

Riordan manufacturing, a seasoned organization in the market of global plastics, has recently found itself in a position demanding a change in the sales process. A system of customer-relationship management (CRM) was implemented, which is a process that involves sales teams instead of sales persons to service customer needs. With implementation of this system, Riordan has been forced into devise plans to address other issues to include resolve for the declining retention rate and actions to increase sales and even out profits. To facilitate a thorough resolves, Riordan must evaluate the current compensation system, benefits programs, employee job satisfaction and motivation, and further...

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