Submitted by jp358 on March 3, 2008

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Global Communications

Chapter 4 Organizational Behavior

McShane−Von Glinow:
Organizational Behavior,
Third Edition
II. Individual Behavior and
Processes
4. Workplace Emotions and
Attitudes
© The McGraw−Hill
Companies, 2004
Define emotions and identify the two dimensions
around which emotions are organized.
■ Diagram the model of emotions, attitudes, and
behavior.
■ Identify the conditions that require and the problems
associated with emotional labor.
■ Describe the four dimensions of emotional
intelligence.
■ Summarize the effects of job...

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