Submitted by medbunny on March 14, 2008
Introduction:
The shifting economy and ever-evolving industry have expanded job roles, making it essential for the IT pro to wear many different hats. Aside from simply providing technical assistance, support person may find themselves taking on the job of salesperson, manager, or a trainer. Most have been trained first and foremost to make sure that their ‘fact ducks’ are all in a row. In other words, one’s entire training may have been spent on technical development, and other elements of professional development may have been neglected. For example, there may be situations in which you are the only person in the company with whom the customer makes contact, and...
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