Submitted by jam64 on April 28, 2008

• Category: Business
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Gap Analysis: Global Communication

Gap Analysis: Global Communications
Global Communications has been an industry leader in the telecommunications industry. Their stock has currently dropped by more than 50% over the last three years. The Senior Leadership team plans on implementing a two pronged strategy. First they desire to introduce new services for small business and consumer customers. They plan on doing this by partnering with a satellite and wireless provider. Second the team plans on cutting technical call center costs by 40%. They plan on doing this by outsourcing the majority of the technical call center employees’ jobs to India and Ireland. The teams’ aggressive approach is approved by the board of...

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