Organization Communication
Organizational Communications
For business decisions to be successful all parties involved should be asked the following questions (Bateman & Snell, 2004): What do we want to do? What’s preventing us from reaching the “desired state”? How could we make the change? What’s the best way to do it? Are we following the plan? How well did it work out? These questions provide information that is integral to the success of the plan and ultimately the company. To devise a plan for success, communication of the answers to those involved in the decision making, should then take place.
This communication in an organization is a key driver in minimizing the “silos of knowledge” (McShane & VonGlinow, 2004) that decreases the ability of an organization to be successful. Everyone tends to evaluate information based on his or her own frame of reference (Kreitner & Kinicki, 2004) however, when making decisions critical to success of a plan and ultimately the business, this can lead to destructive decision making. Global Communication executives had an agenda which they were seeing only from their perspective. Conversation among the executive group focused on discussing the organization plan from each individual’s point of view. For the Global team the ability to have functional conflict which enhances organizational interests (Kreitner & Kinicki, 2004) was not able to be realized due to the blocking of information by each individual concentrating on what they saw as the issue. If they had been able to communicate better they would have been able to come to the desired conflict outcomes of reaching an agreement, building stronger relationships and learning (Kreitner & Kinicki, 2004).
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