Running Head: Problem Solution: Global Communications
Running head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS
Problem Solution: Global Communications
Wendy Caesar
University of Phoenix
Problem Solution: Global Communications
There are many issues faced by the telecommunications company Global Communications. Global Communications competes in an industry that is known for unusual competitive pressures and very quick changes in technology. However, as stated by Dennis Drogseth (2005, p. 52) "The challenges faced by global networks have more to do with management and process than with pure technology." If Global Communication would use the Nine-Step Problem- Solving model, they would be able to identify any issues that may arise with Global decision to outsource and expand services. The nine steps include (1) Describe the Situation, (2) Frame the "Right" Problem, (3) Describe the "End-State" Goals, (4) Identify the Alternatives, (5) Evaluate the Alternatives, (6) Identify and Assess Risks, (7) Make the Decision, (8) Develop and Implement the Solution, and (9) Evaluate the results.
This paper looks at the issues and opportunities available to Global Communications management, the issue from its stakeholder's point of view, and proposes and reviews several alternative solutions until one optimal solution presents itself. Finally, an implementation plan provided which includes the costs of such a plan.
Situation Analysis
Issue and Opportunity Identification
The competition in the telecommunications industry and Global Communications does not stand out as unique. Cable companies and other telecommunication providers are all vying for the same market. Wall Street is not impress with the industry as a whole and coupled with Global Communications low earnings has caused the company's stock price to drop. To complicate matters the union is concerned about the plans to reduce costs by outsourcing their call centers to...
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